How to Maintain and Service Your Erus Energy System in Arizona

A solar system is designed to last decades, but unfortunately, not every solar installer does. Over the past several years, Arizona homeowners have watched major solar companies such as Titan Solar, SunPower, ADT Solar, and Erus Energy shut down, restructure, or leave the market altogether.

The result is a growing number of solar orphan homeowners who are left without installer support when problems arise. Questions about warranties, monitoring access, repairs, and roof work often become difficult to answer once the original installer is gone. This crisis has been felt hugely by Erus Energy with the shutdown. 

If you are facing any of these issues, this guide is for you. We will walk you through what happens when a solar company shuts down and the problems solar orphans commonly face. Additionally, you will also understand what your warranties may still cover, and the practical steps you can take to keep your system producing reliably in Arizona. 

Schedule a call with Sunny Energy RX today to speak with an Arizona solar service expert, review your system’s performance, and get the professional support your panels deserve, even if we didn’t install them. Sunny Energy RX supports Arizona “solar orphans”. With 17+ years of Arizona solar experience, NABCEP-certified expertise, and service for nearly all major solar brands, our team helps keep existing systems producing as they should.

Beyond service disruptions, many customers are now facing uncertainty about the long-term protection that came with their original installation. Some of these have been discussed below. 

What Does the Bankruptcy Mean for Homeowners?

The bankruptcy creates three primary challenges:

1. No Original Installer Support

Many customers no longer have access to:

• Service appointments

• Troubleshooting assistance

• Warranty claim support

• System inspections

• Roof leak support

• Monitoring assistance

Numerous customer complaints filed after the shutdown describe difficulty obtaining service, repairs, or responses regarding non-functioning systems.

2. Workmanship Warranties May Be Lost

If Erus provided a workmanship warranty covering installation-related issues, that coverage may no longer be enforceable because the company is no longer operating. However, this does not necessarily affect equipment warranties provided directly by manufacturers.

3. Financing Obligations Usually Continue

One of the biggest misconceptions is that bankruptcy cancels solar loans.

In most situations:

• Solar loans remain active.

• Monthly payments still must be made.

• Leases and financing contracts remain legally binding.

Many former customers have reported continuing loan obligations even while dealing with service issues or incomplete projects.

Fortunately, there are several practical steps customers can take to protect their solar investment and prepare for future service needs.

Action Steps for  Customers

If your system requires immediate attention, or if you simply want to secure technical support before an issue arises, follow these three steps to protect your investment:

1. Gather Your Documentation

Locate your original installation agreement, net metering agreement with your utility provider (such as APS or SRP), and any paperwork detailing the exact model numbers of your panels and inverters. Having these records makes it significantly easier for a new service team to step in. For homeowners with an Erus Energy solar system, below are the documents you must carry:

Installation Documents

• Original solar contract

• Change orders

• Proposal documents

• System design plans

Financial Documents

• Loan agreement

• Lease or PPA contract (if applicable)

• Payment records

System Information

• Panel manufacturer

• Inverter manufacturer

• Battery manufacturer

• Model numbers

• Serial numbers

Utility Documents

• Interconnection approval

• Permission to Operate (PTO)

• Utility account records

Having this information available will significantly simplify future warranty claims and service work.

2. Monitor Your System Production

Check your online monitoring portal or mobile application if it is still active. Confirm whether your system is actively producing power or displaying any system alerts or error codes. If you notice a sudden drop in production, a professional diagnostic check is recommended. You can also confirm if you notice the following signs:

• Sudden increase in electric bills

• No production data

• Inverter error messages

• Missing panel-level reporting

• Communication failures

Several former Erus customers reported discovering systems that had been offline for months before noticing the issue.

3. Reclaim Access to Your Monitoring Platform

Many systems of this brand were installed using equipment from manufacturers such as:

• Enphase Energy

• SolarEdge Technologies

If you cannot access your monitoring account, contact the manufacturer directly. Manufacturers can often:

• Transfer monitoring ownership

• Restore account access

• Verify equipment registration

• Provide troubleshooting guidance

Homeowners in online solar communities have successfully regained monitoring access by working directly with equipment manufacturers after the Erus shutdown.

4. Verify Which Warranties Are Still Active 

Customers assume all warranties disappear after bankruptcy. However, that is not always true. Below is a table for your reference. 

5. Establish a Relationship with an Arizona Solar Service Provider

If your system has not been inspected since the shutdown, securing an independent technical evaluation is one of the smartest investments you can make to protect your property. 

A qualified solar service provider can thoroughly assess your system's electrical health, including inverter functionality, wiring condition, proper grounding, and disconnect safety, while carefully checking performance levels and communication systems to ensure optimal energy production.

Beyond electrical diagnostics, these certified inspections focus heavily on physical asset protection, particularly roof attachments. Technicians evaluate flashing integrity, mounting hardware condition, and potential water intrusion risks to identify minor wear and tear before it escalates into major, costly repairs.

What Sunny Energy RX Does for Solar Orphan Homeowners

For former customers, Sunny Energy RX  provides the following services to ensure that your systems are working at their peak. 

1. Diagnoses the Actual System Problem

The first step is identifying what is really wrong. A high bill, failed app connection, or production drop can come from many causes, including inverter faults, loose wiring, failed panels, dirty modules, shading, monitoring communication issues, or storm-related damage.

Sunny Energy RX uses remote tools and on-site inspections to locate system faults and performance issues. This is especially important for orphaned systems because homeowners often do not have access to the original installer’s service records or internal support team.

2. Restores Monitoring and Production Visibility

Monitoring is one of the most important services for orphaned solar homeowners because it gives visibility back to the owner. If the system data shows an issue, we can help determine whether it is a monitoring problem, an inverter issue, a panel-level fault, or a broader production concern.

3. Helps Protect Manufacturer Warranties

Even if the original installer is unavailable, many solar panels, inverters, and system components may still be under manufacturer warranty. We help homeowners work through warranty claim assistance, including documentation and coordination with manufacturers when eligible.

This matters because a resident should not assume they are stuck paying out of pocket just because their installer is gone. Sunny Energy RX helps identify whether failed equipment may qualify for manufacturer support and helps keep the repair process organized and warranty-safe.

4. Repairs or Replaces Failed Equipment

If diagnostics confirm that a component has failed, we provide repair support or replacement services for covered equipment. This may include solar panel replacement, inverter replacement, wiring-related repairs, performance troubleshooting, or system recommissioning.

Because the team has experience with nearly all major solar equipment installed across Arizona, they are equipped to work on systems from many different installers and manufacturers.

5. Handles Arizona-Specific System Issues

Solar orphan homeowners in Arizona often face problems that are specific to the desert environment. Sunny Energy RX helps with:

• Dust and dirt buildup from dry weather and haboobs

• Heat-related stress on inverters, wiring, and rooftop components

• Bird nesting under panels

• Monsoon-related debris, water intrusion, or loose components

• Aging rooftop systems that need inspection before small issues become larger repairs

These are not generic maintenance concerns. They are common Arizona solar ownership problems, and they require a local team that understands how rooftop systems perform in this climate.

We offer professional cleaning, routine inspections, bird proofing, monitoring, and performance checks designed specifically for harsh desert conditions. By addressing the environment- related challenges, our team secures your household energy production and provides the consistent regional support your panels deserve. 

6. Supports Roof Work With Removal and Reinstallation

Many solar homeowners discover they need roof repairs but do not know who can safely remove and reinstall their solar panels. We provide solar panel removal and reinstallation so roof work can be completed while protecting wiring, mounting hardware, system layout, and warranty considerations.

This is especially helpful for older Arizona systems where the roof, underlayment, or mounting points may need attention years after the original installation.

The goal is not to replace the original contract or make unsupported promises about another company’s obligations. The goal is to give the homeowner a qualified Arizona solar service team that can help them understand what is wrong and what can be done next.

Conclusion

While the company's bankruptcy has left many homeowners without their original installer, it does not mean your solar investment is lost. Most systems can continue producing energy, manufacturer warranties may still be available, and qualified third-party solar service providers can step in to provide the support this brand ````once offered.

The key is to act proactively. Gather your documentation, verify that your system is operating properly, confirm any remaining warranty coverage, and establish a relationship with a trusted Arizona solar service company. Taking these steps now can help protect your investment, maintain system performance, and ensure you have reliable support for years to come.

Key Takeaways

• Erus Solar's bankruptcy does not mean your solar system has stopped working or lost all value.

• Installer support and workmanship warranty coverage may no longer be available.

• Solar loans, leases, and PPAs generally remain in effect and must still be paid.

• Gather all important documents, including contracts, financing records, equipment information, and utility approvals.

• Monitor your system regularly for production drops, error messages, or communication failures.

• Contact equipment manufacturers directly to verify warranties and restore monitoring access if needed.

• Many solar panel, inverter, and battery manufacturer warranties may still be active.

• Schedule an independent solar inspection to identify any performance, electrical, or roof-related issues.

• Establish a relationship with a trusted Arizona solar service provider for ongoing maintenance and repairs.

• If your roof requires work, use a qualified solar professional for panel removal and reinstallation to protect your system and warranties.

• Proactive maintenance and professional support can help ensure your solar investment continues delivering value for years to come.